Indigo online privacy policy

Privacy Policy


Protecting your privacy is very important to us. We are committed to safeguarding your privacy and protecting your personal information. We hope you will read this Privacy Notice carefully so that you will clearly understand both our commitment to you and your privacy and how we may collect, use, maintain, protect and disclose your information.


This Privacy Notice describes the types of information we may collect from you or that you may provide when you visit our website at (the “Site”) and any website that links to these terms. This Privacy Notice additionally describes our practices for collecting, using, maintaining, protecting and disclosing that information.  


When you visit our Site, request information about our business, apply for a job, submit forms or send emails to our company, including without limitation inquiries regarding insurance, quotes, claims, or business opportunities (whether as a service provider, broker, policyholder, physician, job applicant or otherwise), we will collect, use, disclose, store and transfer information as described in this Privacy Notice, so please review it carefully. We may also automatically collect information from visitors to our website, as set out in our Cookie Notice below. With respect to Protected Health Information (as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations set forth at 45 CFR Parts 160, 162 and 164, as amended from time to time), please see our HIPAA Position Statement.

Information We Collect

We may collect the following types of information (either directly from you or from third parties such as our insurance brokers) in connection with our Medical Professional Liability Insurance Policies and other policies we may offer from time to time (“Policies”):

  1. Contact Information: Your name and contact details (such as address, phone number, and email address).
  1. Biographical Information: Your date of birth. We may also collect your litigation history and any other information you provide to us in submission documents or other communications.
  1. Professional Information: Information related to your medical profession, including your medical license, National Provider Identification number, specialty, practice location, and affiliation with healthcare institutions.
  1. Claims and Incident Information: Information related to claims or incidents involving you and your practice, including patient information, medical records, incident reports, and legal documents.
  1. Policy Information: Details about your Policy, including coverage, premiums and policy history.


All of our medical billing data is de-identified on a patient level, but not on the doctor level. We may also process court case and document data, which may include information regarding identifiable plaintiffs, but this is incidental to our use of these documents.


If you are employed by a business with whom we work, including brokers and service providers, we may collect your name, employer, job title and contact details (work address, email address and phone number),and any personal information you provide in correspondence with us.


If you are applying for a role at Indigo, we will typically collect personal contact details, such as name, title, address, telephone number, personal email address, date of birth, gender, current notice period and other employment records from previous roles, start date and location of employment; recruitment information (including copies of right to work documentation, references and other information included in a resumé, cover letter or as part of the application process) and visual images and any photographs provided for business purposes. We will collect such personal information directly from you, or indirectly from recruitment agents or public sources, such as Linkedin. If you are successful in your application, to the extent relevant, we will transfer this personal information to your employment record.


We may also automatically collect information from visitors to our website, as set out in our Cookie Notice below. This will usually not be linked back to you as an individual, but used as aggregated information.

How We Use Your Information

We may use the information collected for the following purposes:

  1. Underwriting and Policy Administration: To assess your eligibility for coverage, underwrite and administer your Policy, and provide you with policy-related services.
  1. Claims Processing: To investigate, process, and settle claims, as well as to defend you in a legal action.
  1. Risk Management: To analyze and manage risks, including identifying trends and patterns related to medical malpractice claims.
  1. Communication: To communicate with you regarding your Policy, claims, and other relevant matters.
  1. Legal Obligations: To comply with legal and regulatory requirements, including state-specific privacy laws.
  1. Marketing and Business Development: For marketing and business development purposes, including providing you with information about our products and services.
  1. Research and Analytics: To conduct research and analysis aimed at improving our underwriting, insurance products and services.
  1. Employment Evaluation: To assess your candidacy as a potential employee or contractor for Indigo.
  1. Improvement: To conduct research and development in order to provide you and others with a better experience of our services and our website.
  1. Statistics: To produce and share aggregated information about our services and website, which does not identify you as an individual.

Data Disclosures and Transmission

We may disclose any of the information described above to the following parties:

  1. Service Providers: We may disclose your information to third-party service providers who assist us in providing our services, including our cloud service and software-as-a-service providers, third party administrators, claims adjusters, legal counsel, accountants and auditors, risk management consultants and billing processors.
  1. Regulatory and Legal Authorities: We may disclose your information to regulatory authorities, law enforcement, or in response to legal proceedings or subpoenas.
  1. Other Third Parties: We may disclose your information to our insurance brokers and agencies for marketing or other business purposes.
  1. Affiliates: We may share your information with our affiliates for business and operational purposes.
  1. Mergers and Acquisitions: In the event of an actual or potential merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

How long we keep your information

We will only keep personal information for as long as we have a legitimate basis for doing so, including for the purposes of satisfying any legal, regulatory, commercial, accounting or reporting requirements. Once we have no legitimate basis for keeping the personal information, it will be securely deleted or destroyed.

To decide on the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we use your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.


Data Security

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction, as required by applicable federal and state privacy laws. Those measures include technical, physical, and administrative measures to secure and limit access to personal information. Any third parties who perform services for us are required to safeguard any personal information that they process on our behalf.

Your Rights Under Applicable State Privacy Laws

If you would like to exercise your rights relating to your personal information under applicable privacy laws, please contact us using the details at “Contact Us” below to exercise your rights or obtain more information.

Before we can respond to a request, we must verify your identity, which may mean follow-up communications with you. We will not use personal information we receive as part of verifying your identity and responding to your request for any purpose besides responding to your request.


California “Shine the Light” Law: We do not disclose our customers’ personal information to third parties for the purposes of their direct marketing.

Changes to this Privacy Notice

We reserve the right to update this Privacy Notice as necessary to comply with applicable state privacy laws and other legal requirements. The most current version will be posted on our website. If we make material changes to how we treat the personal information we collect, we will notify you through a prominent notice on our website homepage, in addition to any other means necessary to comply with our legal obligations.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Notice, please contact us at:


Address: 220 Athens Way, Suite 240A, Nashville, TN 37228


Cookie Notice

To provide the best experience for our users, uses cookies.

Cookies are small text files sent from a website the user is browsing and stored in the user's web browser. Some cookies are present only for the session ("session cookies") while other cookies persist for a predetermined time ("persistent cookies"). In some cases, the browser sends the cookie back to the server every time the user loads that website.

Cookies help us with certain functionality and to personalize your experience. Cookies also help us determine which parts of the site people visit, measure the effectiveness of advertising, and assist in improving the site based on the behavior of users.

Managing and Disabling Cookies

Most browsers allow you to manage your cookie preferences with common options such as the following:

  • Enable or disable cookies completely—always accepted or always blocked
  • Selectively block cookies
  • View and selectively delete cookies
  • Block third party (tracking) cookies

Some browsers also have extensions or add-on tools for managing cookies and cookie permissions.

For more information about managing or disabling cookies, check your browser or mobile device settings or preferences and look for options such as privacy, tracking or cookies, or visit All About Cookies.

Note: Disabling all cookies may result in problems using some parts of the site.

We will honor users’ “Do Not  Track” preferences as reflected in your browser or mobile device settings or preferences

Types of Cookies

Our cookies fall into one of the following categories:

  • Strictly Necessary Cookies
  • Performance Cookies
  • Functionality Cookies
  • Targeting or Advertising Cookies

Strictly Necessary Cookies

Without these cookies, you may not be able to use features or perform certain functions on the website. These cookies are also essential for accessing secure areas of the website. The EU cookie directive exempts cookies that are technically necessary.

Performance Cookies

These cookies provide information about how visitors use our website. Statistical information or "analytics" may include counts of visits to pages, the amount of time spent on a page, the rate at which users leave the site from a page, the speed at which the page loads, etc. The information collected is not personally identifiable; it is aggregated, anonymous data. This data is used to improve how the site works. Some of these cookies are third-party cookies used for specialized analytics software or services.

Functionality Cookies

These cookies support site functionality that is visible or helpful to the user and may include certain choices users make. These enhanced or personal features help deliver a customized experience. Persistent personalized data is encrypted for users' protection. These cookies cannot be used to track your browsing activity on other websites.

Targeting/Advertising Cookies

These cookies are used to display advertising content relevant to the user's interests. They may also be used to help measure the effectiveness of an advertising campaign. These types of cookies are set by digital advertising networks with whom we partner, and may be used by them when you visit other websites. Therefore, you may encounter our advertising on other sites after visiting These cookies are usually third-party, persistent cookies.