Request Indigo credentialing documents or Indigo loss reports by email or fax.
Email: credentialing@getindigo.com
Fax: (877) 878-9712 or 1-877-878-9713
• Provider name (and prior name, if applicable)
• Practice / organization name
• Policy number
• Your contact email
• Document you are requesting:
Indigo credentialing: certificate of insurance/coverage verification (or specify what you need)
If you are a third-party request, include a signed and currently dated consent to release form.
1–3 business days
If you have a deadline, include URGENT and the needed-by date/time in your subject line.
A loss report summarizes claim activity for a policy over a requested period and is commonly used for renewals, new carrier applications, and underwriting.
Yes, please provide the recipient email, and include a signed, currently dated consent if you’re a third-party requester.
We provide loss reports for the entire duration of your coverage with Indigo. If you need records from a previous carrier, you will need to contact that carrier directly.
No, if you have had no claims or incidents during the requested period, the report will simply show "no reported" or a total of $0.
A COI verifies that you have active coverage and lists your policy limits.
A Loss Report is a history of claims made against that policy.
Most credentialing bodies require both.
While our standard processing is 1–3 business days, we do our best to accommodate emergencies.
Please put URGENT and your specific deadline in the subject line of your email.
Yes, for group requests, please provide a list of all provider names, A single signed consent from the practice administrator is usually sufficient if the policy is a group policy.
Please note, Indigo does not write Occurrence policies.
Also, your Claims-Made policy document will reflect your Retroactive Date, which is vital for maintaining continuous coverage.
Please include both your current legal name and the name listed on your Indigo policy (prior name) in your request to ensure we locate the correct records quickly.
Yes, Indigo accepts verified electronic signatures (such as DocuSign or Adobe Sign), as long as they are currently dated.
Yes, a standard loss report includes all reported incidents, whether they are open, closed, or resulted in no payment. It will also show any "reserves" set aside for pending matters.
If it has been longer than 5 business days, please check your spam folder first. If it's not there, reply to your original request email to check the status; this helps us keep your inquiry in a single thread.